FAQ – MANIFESTO

Dear MANIFESTO Customers,

During this difficult time, the safety of our customers and MANIFESTO staff members worldwide is our highest priority.  As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety. 

We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organisation as well as local authorities. 

We are closing our stores in affected areas until further notice. 

Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. We hope MANIFESTO provides you with a place of comfort, inspiration and style at this difficult time.

We remain hopeful that the situation improves quickly and send our love to all those affected.

Sincerely,
The MANIFESTO Team

For exchanges, please contact Customer Care.

We will require 7 days to accept and process your exchange once the items arrive at the warehouse.

Do note that all delivery fees incurred in the returning process is to be beared by you, this remains unchanged. For courier suggestions, please refer to our "RETURN AND EXCHANGE" FAQ below.

A membership account is not mandatorily required and, you may follow the steps required for checkout according to place an order without an account.

However, creating an account offers many attractive benefits:

1. Earn points and enjoy rewards. For more about how it works learn more here.
2. Personal information and un-purchased items will remain in your shopping cart for your next visit. This information will be saved securely, for a faster, more convenient experience at checkout
3. Add eye-catching items to your Wishlist
4. Track your order status and history

Shipping Information

All products must be returned unused, unwashed and in their original packaging, otherwise they will not be accepted.

We ship worldwide via DHL Express Worldwide for international orders outside of Singapore, where we ship your products from – and Singpost* for all orders shipped within Singapore, tracking included. DHL Express Worldwide services collects your deliveries from Manifesto between Monday and Friday 9am-7pm. Manifesto drops off your deliveries to Singpost between Monday and Friday 9am-5:30pm, and Saturdays 9am-1:30pm. Please note that local deliveries within Singapore will not continue during public holidays.

Shipping is calculated at checkout. For orders above the threshold**, we offer free international shipping. Shipping is free for orders shipped within Singapore.

*Depending on the weight and bulk of the item, you may receive it either in your letterbox or at your doorstep.

**The order value threshold is 350 USD**

Shipping Times:

DHL EXPRESS WORLDWIDE: Most of Europe and USA, delivery within 2-4 working days. Rest of the world, delivery within 3-7 days.

SINGPOST REGISTERED SERVICE: delivery within 2 working days. Weight ≤500g. Tracking provided. Delivery to your doorstep.

SINGPOST TRACKED MAIL: delivery within 2 working days. Weight ≤500g. Tracking provided. Delivery to your letterbox.

SINGPOST TRACKED PACKAGE: delivery within 2 working days. Weight ≤2kg. Tracking provided. Delivery to your letterbox.

*Shipping times are to be used as a guide only and are based on time from order. MANIFESTO cannot take responsibility for delays due to customs clearance, payment transaction or public holidays.

Duties & Taxes

We currently ship all international orders with DAP (Delivered At Place). This means that your shipments may be subjected to customs, import duties and taxes. Unfortunately, we have no control over these charges, and cannot advise on what the cost would be, as customs policies and import duties vary widely for all countries. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required to meet custom clearance. The customer must take full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Manifesto will not be held liable for any delays caused by destination customs clearance processes.

If you have any questions please click here to submit an enquiry.

Sure you may! Only exchanges within 10 working days from purchase date is allowed, strictly no returns or refunds. Just email us directly and we’ll take you through the process. Do note that all delivery fees incurred in the returning process is to be beared by the customer. Only regular priced items may be returned and exchanged, unfortunately sale items cannot be returned and exchanged.

Returns and Exchanges
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a Return and Exchange. Strictly no refunds.

You may request for an exchange with any of the items available only with same value or higher. To be eligible for a Return and Exchange, your item must be unused and in the same condition that you received it, with the tags attached. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, send us an email at info@manifestoshop.com and send your item to: Manifesto Pte Ltd, 333A Orchard Road, #02-17, Singapore 238897, Singapore.

Sale items
Only regular priced items may be returned and exchanged, unfortunately sale items cannot be returned and exchanged.

Shipping
To return your product, you should mail your product to: Manifesto Pte Ltd, 333A Orchard Road, #02-17, Singapore 238897, Singapore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

COVID-19 FAQ

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SHIPPING AND COLLECTION

RETURN AND EXCHANGE